QKS Group defines IT service management (ITSM) as a set of tools and processes that offer comprehensive workflow management, enabling organizations to ensure optimized designing, automating, planning, managing, reporting, and delivering of integrated IT services and related digital experiences. These tools support practices such as request, incident, problem, change, knowledge, config... https://qksgroup.com/sparkplus?market-id=971&market-name=it-service-management-tools